Overview

A dispute is a resolved integration issue with payment gateway causing transaction discrepancies

The Dispute Data Model simplifies the handling and retrieval of disputes from different payment gateways. The model provides a unified representation of disputes, enabling you to easily access and manage dispute data from different platforms.

• Unified disputes properties: The model provides a unified representation of disputes from different payment gateways, enabling you to easily access and manage dispute data from different platforms.
• Comprehensive disputes information: The model provides a comprehensive representation of disputes, including information like the dispute amount, currency, reason_code, reason_description, status, payment_id, platform_id, created_at, and more.

Attributes

Dispute Attributes

Property	Type	Description
rootfi_id	integer	The RootFi ID of the dispute
rootfi_created_at	string	The ISO 8601 timestamp at which the record was created in RootFi
rootfi_updated_at	string	The ISO 8601 timestamp at which the record was last updated in RootFi
rootfi_company_id	integer	The RootFi company ID associated with the dispute
platform_id	string	The Platform’s ID for the dispute
platform_unique_id	string	The platform’s unique identifier for the dispute
created_at	string	The date and time the dispute was created
amount	number	The amount of the dispute
currency_id	string	The currency id of the dispute
status	enum	The status of the dispute (WON, LOST, PENDING, OPEN, CLOSED)
reason_code	string	The reason code of the dispute
reason_description	string	The reason description of the dispute
payment_id	string	The payment id of the dispute

Properties Supported

Property	Type	Description
platform_id	string	The Platform’s ID for the dispute
created_at	string	The date and time the dispute was created
amount	number	The amount of the dispute
currency_id	string	The currency id of the dispute
status	enum	The status of the dispute. Allowed values are WON, LOST, PENDING, OPEN, CLOSED
reason_code	string	The reason code of the dispute
reason_description	string	The reason description of the dispute
payment_id	string	The payment id of the dispute

The Dispute Response Object

{
  "rootfi_id": 157,
  "rootfi_created_at": "2024-01-22T05:07:31.465Z",
  "rootfi_updated_at": "2024-01-22T05:07:31.000Z",
  "rootfi_company_id": 1089,
  "platform_id": "dp_123456",
  "created_at": "2024-01-22T05:07:31.000Z",
  "amount": 100.00,
  "currency_id": "USD",
  "status": "PENDING",
  "reason_code": "product_not_received",
  "reason_description": "Customer claims product was not received",
  "payment_id": "pay_123456"
}